Refund policy
Engineer Seal Stamps makes nearly every seal and stamp to your specifications, so returns work differently for stock items and personalized items. This policy follows our Return FAQs.
Return eligibility
- Stock items that are not personalized may be returned within 60 days from the original purchase date.
- Personalized items cannot be returned, but every one is backed by our warranty: two years on seals and embossers, six months on rubber stamps. See our Product Warranties FAQs.
- Electronic items cannot be returned or refunded.
Free corrections on personalized orders
Your satisfaction matters to us. When a personalized order arrives with any of the following issues, we will make the necessary corrections and reship it free of charge:
- It was damaged or lost in transit.
- It contains a spelling error made by Engineer Seal Stamps.
- It has a customization error made by Engineer Seal Stamps.
Spelling mistakes or incorrect options submitted by the customer disqualify the product from a free remake.
Please report any order concern within 90 days of your order date.
Starting a return
Contact us or email cs@engineersealstamps.com. Include your order number, name, and email address so we can send you the return form. Items sent back without first requesting a return will not be accepted.
Mistakes found after production begins
If you notice an error in your order after we have already started production, we will open a support ticket for a reorder. Send us your order number, name, email address, and what needs to be corrected, and we will send you a quote for the correct item.
Receiving something other than what you ordered
Reach out to our customer care team with your order number, name, and email, and we will open a support ticket right away. In some cases we may send a comparable item so your seal or stamp meets your state's size requirements. It will have the same quality and full functionality as the item you ordered.
How refunds are issued
Once your approved return reaches us and is inspected, we will email you with the refund decision. Approved refunds go back to the original payment method, and your bank or card company may take several business days to show the credit.
Contact
For any return question, write to cs@engineersealstamps.com or use our contact page.
