Product Warranties FAQs
Stamp Product Warranties
Term: stamp coverage lasts 6 months (180 days), counted from the purchase date. Coverage: repair of the defective stamp, or replacement with one of identical size and impression. Exclusion: use only ink designed for your type of stamp; any other ink will ruin the stamp and voids the warranty. Claims: to send a stamp still under warranty back for evaluation, repair or replacement, send our customer service team your order number along with photos showing the problem, and we will troubleshoot with you or send a return authorization form. Shipping: you pay return shipping on any product you send back.
Seal Product Warranties
Embossing seals carry a 2 year warranty starting on the purchase date. To send back a seal that is still under warranty for evaluation, repair or replacement, email our customer service team, including your order number and photos of the problem. We will work through the issue with you or send a return authorization form. Return shipping on any product you send back is your responsibility. Coverage is limited to fixing the faulty seal or supplying a new seal that matches its size and impression.
On embossing seals, coverage includes problems such as slipped dies, or handle or base issues judged to be regular wear and tear. Coverage is limited to fixing the faulty seal or supplying a new seal that matches its size and impression. If your embosser no longer makes an impression and is still within the warranty period, send our customer service team an email that includes photos of the problem and your order number.
On embossing seals, coverage excludes problems such as a bent die, and any other damage resulting from customer misuse.
This warranty is an agreement between ESS and the original purchaser, who must have proof of purchase. ESS is not responsible for defects or damage resulting from misuse of our stamps & seals, intentional or not. If a defect arises from manufacturing, materials or normal use, we will fix the defective seal or provide a new one that matches it in size and impression. We do this at no charge, usually within 2 business days after the defective stamp or embosser reaches us.
A. Normal Usage: Normal use means the everyday business or personal purposes the stamp or seal was made for. For embossers, that means embossing paper one sheet at a time, at the paper weight the seal was designed for. Commercial or industrial stamping is not normal use, and neither is any use of a modified seal or of a seal combined with a stamping machine of any kind. The misuses we see most often are embossing more than one sheet at once and using the seal while the insert is not seated correctly in the handle. Either one can bend or bow the seal insert, and that damage is not covered by the warranty.
B. Proper Care: Keep custom made ESS seals somewhere free of dust and at a moderate temperature. Very high or low temperatures, such as a car interior on a summer day, can knock the embosser dies out of alignment and produce an uneven impression. While your seal is within the 2-year window, that condition can be repaired. A seal or stamp that has been tampered with loses its coverage under the guarantee.
C. Repair/ Replacement: For repair or replacement under this guarantee, send our customer service team an email that includes photos of the problem and your order number. Within 2 business days after the embosser arrives, ESS will repair, at its discretion, any seal made inoperable by a defect. A seal that cannot be repaired will be replaced at no charge by a seal matching its size and impression. ESS is released from its duties under this guarantee where it can be shown that customer damage, rather than a defect or malfunction, caused the defect, malfunction or failure of the seal. When the problem falls outside proper care or normal usage, we will talk with you about what a repair or replacement may cost.
D. Limitation of Liability: ESS, Inc. is in no event liable for loss or damage resulting from using the seal or stamp, or from being unable to use it. The total liability of ESS is limited to repair or replacement, and ESS decides whether to repair or replace your seal or stamp.
A. Normal Usage: Normal use means the everyday business or personal purposes the stamp or seal was made for. For embossers, that means embossing paper one sheet at a time, at the paper weight the seal was designed for. Commercial or industrial stamping is not normal use, and neither is any use of a modified seal or of a seal combined with a stamping machine of any kind. The misuses we see most often are embossing more than one sheet at once and using the seal while the insert is not seated correctly in the handle. Either one can bend or bow the seal insert, and that damage is not covered by the warranty.
B. Proper Care: Keep custom made ESS seals somewhere free of dust and at a moderate temperature. Very high or low temperatures, such as a car interior on a summer day, can knock the embosser dies out of alignment and produce an uneven impression. While your seal is within the 2-year window, that condition can be repaired. A seal or stamp that has been tampered with loses its coverage under the guarantee.
C. Repair/ Replacement: For repair or replacement under this guarantee, send our customer service team an email that includes photos of the problem and your order number. Within 2 business days after the embosser arrives, ESS will repair, at its discretion, any seal made inoperable by a defect. A seal that cannot be repaired will be replaced at no charge by a seal matching its size and impression. ESS is released from its duties under this guarantee where it can be shown that customer damage, rather than a defect or malfunction, caused the defect, malfunction or failure of the seal. When the problem falls outside proper care or normal usage, we will talk with you about what a repair or replacement may cost.
D. Limitation of Liability: ESS, Inc. is in no event liable for loss or damage resulting from using the seal or stamp, or from being unable to use it. The total liability of ESS is limited to repair or replacement, and ESS decides whether to repair or replace your seal or stamp.
