Shipping FAQs

We ship from our manufacturing facility located in Richmond, Virginia. Typically, standard shipping would be USPS but might ship UPS depending upon package weight. Please allow anywhere from 3-8 business days from the time your order leaves our facility to the time of delivery. We also offer UPS 2nd Day and UPS next day shipping.

Our typical turnaround on most products is 24-48 hours, meaning once an order is placed it is ready for shipping in 24-48 hours. We operate on a very fast production schedule.

Proofs are typically emailed the same day. If the order is placed after our business hours or on the weekend it will be emailed on the next business day. Please be on the lookout for an email with your proof. You may also want to check your junk or spam filter. Please note that a proof will delay an order as production does not begin until we receive your approval. 

Once the proof is approved, the order will go into production and typically is ready for shipping in 24-48 hours. Please note that a proof will delay an order as production does not begin until we receive your approval. 

Shipping prices vary and will be calculated at the time of check out. We also offer UPS 2nd Day Air and Next Day Air options as well.

No, typically we do not ship with a signature required on the package.

We apologize if you have not received your order, but it might not be lost. If your tracking information shows that your package was delivered but you can't find it:
  1. Carrier may have placed it in a safer location, please check:
  2. Mailbox
  3. Porch
  4. Garage
  5. Any area out of potential weather hazards
  6. Exterior doors and any locations where the package could be placed
  7. Check your mailbox again as some packages come separately from your regular mail
  8. Check with others in your house/office that may have accepted it
The package may show as 'delivered' but could take additional 24 hours. If it has been over 3 days from the 'delivered' status, please let email our customer service team with your order number to start the process for a lost package.

Yes, we do ship internationally.

International Shipping rates will vary and will be calculated at the time of check out.

International shipping can take anywhere from 10-15 days or up to a month for arrival once it leaves our facility.