State Board Guarantee FAQs
We work hard to stay in touch with all State Board Offices so that we are aware when changes to the specifications for stamps and seals are made. Our guarantee and promise to you is that if your stamp or embossing seal you recently purchased in the past 90 days from us is rejected by your State Board, we will remake and ship your seal free of charge. If this happens, we will simply need you to email our customer service team with the rejection letter or email with your order number in the email. If you made changes to the seal or stamp during the proofing or eseal process that caused the seal to be rejected, the guarantee would be voided.
If you have purchased your stamp or seal in the past 90 days, your order would still be covered. You would reach out to our customer service team with your order number and the rejection letter from the state. Please note that if you made changes to the seal or stamp during the proofing or eseal process that caused the seal to be rejected, the guarantee would not be honored.